DELIVERY & RETURNS
Freight on all orders and is calculated based on the cubic volume of total cartons/pallets in each delivery. We deliver nationwide and our freight rates are extremely competitive. For 'Account' customers freight is charged after goods have been dispatched and for 'Proforma' customers freight is calculated during the online Checkout process prior to payment. To avoid freight charges, you can 'Pickup' orders from our Melbourne Warehouse (only) or you can arrange for your own nominated courier to collect by selecting 'Pickup' under Delivery Method in the Checkout.
All Proforma orders are usually dispatched approximately 24 hours of receipt of payment. During peak periods there may be some delay.
All Account orders will be dispatched approximately 2 - 5 working days from receipt of order subject to the availability of products ordered.
Floral Interiors sends all orders via a common carrier to ensure fast & safe delivery. All orders both domestic and international MUST be delivered to a business address.
We are able to deliver to Residential addresses however conditions apply. (see details below) We do not deliver to post office box addresses.
All deliveries to business addresses require a signature upon receipt.
In the rare event that nobody is available at the nominated business address to sign for the package, then the courier will leave a notification card and you will need to call them directly to rearrange a suitable delivery day for which further charges from Floral Interiors will apply.
All delivery addresses given to Floral Interiors are considered to be business addresses unless otherwise advised. A non-negotiable condition of all deliveries to residential addresses is that they are sent with ‘Authority To Leave’ if no-one home. Once the courier has delivered the goods, we will have no further responsibility for their loss or damage here after.
In the rare event that no-one is home and they do not leave the goods, the courier may leave a notification card and you will need to call them directly to rearrange a suitable delivery day for which further charges from Floral Interiors will apply from.
For all deliveries detailed above it is the responsibility of the customer to check that all cartons are accounted for before signing for the delivery. A signed “Proof of Delivery” (POD) will be used to determine the delivery of an order. Floral Interiors does not accept responsibility for goods that are misplaced after they have been delivered and signed for including ATL Residential deliveries.
If you wish to use your own courier please advise upon receipt of order. We will simply liaise with your courier regarding pick-up of the order from our warehouse. Once we have delivered goods to your courier or they have picked the goods up, we will have no further responsibility for their loss or damage whilst in transit.
Deliveries to most Capital cities in Australia take approximately 2-4 working days. For urgent delivery requests please note that Floral Interiors will make every effort to dispatch orders on time, however we can’t guarantee the nominated freight company will deliver on time as requested. We are also unable to request the courier to call before delivery. Please understand that as we use a third party for deliveries, we are unable to guarantee an exact delivery date, once the goods leave our premises, circumstances may arise which are outside of out control. Please call us if you have not received your order within 7 working days of placing your order or if you have any concerns at all.