Terms and Conditions
This website is owned and operated by Floral Interiors (ABN 52 006 395 375). We provide our services to you subject to the following terms & conditions. Please read them carefully, as by visiting or ordering from this website you are deemed to have accepted these conditions. This document outlines the trading Terms and Conditions bound to all Floral Interiors transactions incorporating but not limited to online, fax, phone, agent, trade fair and email ordering.
We reserve the right to make amendments to these Terms & Conditions at any time simply by posting the amended terms on our site. Any changes made will be effective immediately after they are posted. The Terms and Conditions explained here in are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.
Our website is designed for the information and use of registered wholesale and trade business customers only. Registration is required for access.
Those who are successful in registration will be issued with a user name (their email address) and a customer defined password. This information is confidential and not to be transferred to any other person and is strictly reserved for the sole use of the individual to whom it was issued.
If it is established that a person other than the registered customer is using the user name and password of that registered customer, Floral Interiors reserves the right to withdraw that customers user name and password. De-registered customers will be refused any and all current or future use of the website and may face prosecution.
REGISTRATION & ACCOUNTS
In consideration of your use of the website, you agree to provide true, accurate, current and complete information about yourself as prompted by the website's registration form (such information being the "Registration Data"); and maintain and promptly update the Registration Data to keep it true, accurate, current and complete at all times.
In particular, to register you must provide your real name and email address. If you provide any information that is untrue, inaccurate, not current or incomplete; or Floral Interiors has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Floral Interiors has the right to suspend or terminate your account and refuse any and all current or future use of the website (or any portion thereof).
Further, if you use this website, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
CONDITIONS OF SALE
All new customers commence on Proforma terms for a minimum of up to 3 invoices or until a total spend of $2000 has been reached. Only then is the customer eligible to apply to open an account with Floral Interiors by completing in full a "New Account/Credit Application Form".
A Proforma customer will be granted a 30 Day (from Invoice) account and their status changed to Net 30 days only when the above conditions are met and they are successful in their application for an account. A Proforma customer is not considered an Account Customer by simply paying for goods up-front over a consistent period of time. Further more Floral Interiors reserve the right to deny any company an Account if the above conditions are not met in full. Floral Interiors also reserve the right to cancel any Account where by Trading Terms conditions are breached and their have been NO transactions on their account for a period of 3 months or longer. All Proforma orders require payment prior to goods being sent. This enables us to deliver new orders immediately. For details on how to pay Proforma Orders please refer to Payment/Security.
All orders which are endorsed or described as 'Proforma Orders' are firm, binding and non-cancellable by the purchaser and must be paid for in full within 7 days from date of invoice to ensure delivery of all available product. Where payment for a Proforma Order is not received within 30 days of the date of invoice, the order may be cancelled by and at the sole discretion of Floral Interiors. In such an event the purchaser will be liable from the date of notice of cancellation for a cancellation fee equivalent to 20% of the invoiced cost or $50.00, whichever is greater for stock ordered on your behalf.
To open a 30-day trading account with Floral Interiors you must be approved. In order to do this you must complete a Floral Interiors Credit Application form in full and return back to Floral Interiors for approval. Please contact Head Office for Credit Application form.
Before filling out the Credit Application Form we would like to draw your attention to our full Terms and Conditions together with privacy information.
Please be aware that by applying for a credit account with Floral Interiors it is understood that you have read our terms and agree to be bound by them.
All orders made on account with Floral Interiors must be paid for within 30 days of the date of invoice. Goods will not be supplied to overdue accounts until such time as the account is brought up to date. We reserve the right to charge overdue account-keeping fees.
All pricing on our Website is in Australian Dollars (AUD). Each product displays the cost PER UNIT excluding GST, unless otherwise stated. We offer a 2 tier pricing structure depicted by either LIST or BULK. List Price is the standard price associated with the smallest quantity of pieces (known as MIN. - MINIMUM QTY) per item, per colour you are required to purchase. Bulk Price is an incentive reduced price, which offers competitive pricing to those customers who buy larger qty's (in most cases only double the MIN.).
Floral Interiors reserves the right to change prices and product specifications at any time without prior notice.
Every effort has been taken to display as accurately as possible product descriptions, dimensions and colour finishes on this site. The actual colours you see will depend on your computer/monitor and Floral Interiors does not guarantee that your monitor's display of any colour is true and accurate.
There are a number of ways to place orders with Floral Interiors. Please refer FAQS for the complete list.
Returns & Credits:
We do not exchange, refund or credit for incorrect choice. Any goods purchased from Floral Interiors may only be returned or claimed if found to be damaged, faulty or incorrectly supplied. NO Credit's, Return's or Exchange are offered on sale items.
All Returns & Credits require authorization and therefore notification of any proposed Return or Credit claim must be advised in writing, along with images, within seven (7) days of the date of delivery to: email@example.com. Failure to do so will result in Returns or Credits being denied.
All returns once authorised by our Credit Department prior must be returned to Floral Interiors within (7) days of authorisation. No authorization will be issued if goods are not in original packaging and complete with a Floral Interiors barcode label. Customers are responsible for all freight costs when returning non- damaged, perfect quality or correctly supplied goods and all returns must be sent to Floral Interiors (Head Office/Warehouse) in Melbourne complete with authorization.
Floral Interiors reserves the right to deny a credit for returned goods found NOT to be in perfect order and without authorization.
Floral Interiors will only refund payment (excluding delivery fee) for faulty or damaged Proforma paid goods authorised by our Credit Department.
Damaged & Faulty Goods:
All Floral Interiors products are packaged with care. In the unlikely event that an item is damaged or broken in transit, please advise our Head Office in writing immediately so that a suitable solution can be determined. Please retain all packaging as evidence of damage. If required we will arrange for the damaged goods to be picked up and a replacement or substitute of goods be delivered where possible.
Freight: All orders are subject to a Freight charge. Freight is calculated on the size of the consignment (which ever is greater, cubic or weight measurement). An itemised Tax Invoice containing a description of goods purchased and freight will be emailed to your nominated email adress.
All Proforma orders are usually dispatched approximately 24 hours of receipt of payment. During peak periods there may be some delay.
All Account orders will be dispatched approximately 2 - 5 working days from receipt of order subject to the availability of products ordered.
Floral Interiors sends all orders via a common carrier to ensure fast & safe delivery. All orders both domestic and international MUST be delivered to a business address.
We are able to deliver to Residential addresses however conditions apply. (see details below)
We do not deliver to post office box addresses.
All deliveries to business addresses require a signature upon receipt.
In the rare event that nobody is available at the nominated business address to sign for the package, then the courier will leave a notification card and you will need to call them directly to rearrange a suitable delivery day for which further charges from Floral Interiors will apply.
All delivery addresses given to Floral Interiors are considered to be business addresses unless otherwise advised. A non negotiable condition of all deliveries to residential addresses is that they are sent with 'Authority To Leave' if no-one home. Once the courier has delivered the goods, we will have no further responsibility for their loss or damage here after.
In the rare event that no-one is home and they do not leave the goods, the courier may leave a notification card and you will need to call them directly to rearrange a suitable delivery day for which further charges from Floral Interiors will apply from.
For all deliveries detailed above it is the responsibility of the customer to check that all cartons are accounted for before signing for the delivery. A signed "Proof of Delivery" (POD) will be used to determine the delivery of an order. Floral Interiors does not accept responsibility for goods that are misplaced after they have been delivered and signed for including ATL Residential deliveries.
If you wish to use your own courier please advise upon receipt of order. We will simply liaise with your courier regarding pick-up of the order from our warehouse. Once we have delivered goods to your courier or they have picked the goods up, we will have no further responsibility for their loss or damage whilst in transit.
Deliveries to most Capital cities in Australia take approximately 2-4 working days. For urgent delivery requests please note that Floral Interiors will make every effort to dispatch orders on time, however we can't guarantee the nominated freight company will deliver on time as requested. We are also unable to request the courier to call before delivery. Please understand that as we use a third party for deliveries we are unable to guarantee an exact delivery date, once the goods leave our premises, circumstances may arise which are outside of out control. Please call us if you have not received your order within 7 working days of placing your order or if you have any concerns at all.
Floral Interiors accepts a variety of payment options.
Direct Bank Deposit / EFT / Bank Transfer:
Please contact Head Office for Bank Deposit Details or refer to the bottom of the Proforma Invoice or Tax Invoice for these details. When completing a transaction write your company name in the description so we know the payment is from you and email or fax us a copy of the completed transaction.
A payment is considered complete when the funds have been cleared.
We only accept MasterCard & Visa. To complete an online payment you must provide the following: cardholders name, card number, and card expiry date. All online Credit Card transactions use a split-email process, which is extremely secure. Payment's for Proforma Invoices will not be charged until goods are ready for dispatch.
All cheques are to be made out to Floral Interiors. A payment is considered complete when the funds have been cleared. All cheque(s) must be posted to our Melbourne Head Office address (see Contact Us).
Settlement Terms & Overdue Accounts:
Settlement discount of 2.5% is available for account customer invoices (excludes Proforma invoices) paid within 7 days of invoice date. Otherwise we require payment strictly 30 days from invoice date.
An account is considered overdue if unpaid 31days from the date of Invoice. We reserve the right to stop supply, cancel an account or simply place any account considered overdue back on Proforma terms until such time we feel you are capable of paying within our terms .
Further and in accordance with the 'Procurement 30 Day Payment Policy for Small Business' introduced by the ATO in effect of 1st December 2008 we reserve the right to charge a Late Payment Interest fee on all accounts that lapse into 90 days. Interest will be charged daily for each day the account has been overdue and billed at the end of the month in the form of a Tax Invoice [excl. GST] and sent with your month-end statement. Where the Late Payment Interest is calculated and is below $10.00 an Administration Fee of $10 will apply instead. The general interest rate we will use to calculate the Late Payment Interest is updated by the ATO quarterly and is available from the Australian Taxation Office website. Where final outstanding amounts are made before month-end you will be required to notify us so a Tax Invoice for Late Payment Interest can be issued prior to final payment. We also reserve the right to charge an account-keeping fee of $10 per month on overdue balances to assist with collection costs.
All Monies Retention of Title:
All goods remain the property of Floral Interiors and the Title in any goods does not pass to the Purchaser until all debts owed to Floral Interiors on any account whatsoever, including Interest, Bank Charges, Legal Fees and Collection Expenses are paid in full. In this regard the Purchaser grants the right for Floral Interiors to enter the Purchaser's premises, or any other premises where the goods are reasonably believed to be stored, without notice, to take possession of the goods.
COPYRIGHT AND PROPRIETARY NOTICE
This site is owned and operated by Floral Interiors. Unless otherwise noted, all material including images, illustrations, designs, icons, photographs and written material that appear as part of this site are copyrights, trademarks and/or intellectual properties owned, controlled or licensed by or to Floral Interiors. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, and exploit in any way any of the contents. Modification of the materials or use of the materials for any purpose other than for personal use is a violation of Floral Interiors copyright and proprietary rights.
Your personal and company data is known to Floral Interiors only when voluntarily submitted or posted to us. Please be assured that Floral Interiors recognises that privacy of personal information is important to our customers. The nature of our business makes it necessary to obtain personal information. We only ask for and use information we reasonably need to conduct our business. Your personal information is collected to enable us to process orders, deliver goods and/or to inform you of special promotions. The information will not be passed to any other company. If you receive any promotional material from us and do not wish to receive any in future, please advise us by email firstname.lastname@example.org
Floral Interiors will not disclose, sell or trade your personal information to any third party organisations or individuals, other than third party suppliers in the delivery of goods you have agreed to, or when legally required. If you have a particular concern or query about your personal information held, please do not hesitate to contact us on +61 3 9872 3400.
All contents of this Web Site are Copyright 2016.