CUSTOMER Q & A

What is your minimum order?
Our minimum order value is AUD$300 plus GST (including re-orders).

How do I place an order?
There are a number of ways to place orders with Floral Interiors (see detailed below).

1. Internet - All online orders are treated as an intention to purchase the nominated goods (Purchase Order) for the agreed online qty's & prices.
In completing an online order you also accept Freight will be added to the purchase order. [see SHIPPING INFORMATION for these Terms and Conditions].

2. Phone +61 3 9872 3400
(All phone orders must also be submitted in writing via fax or email).

3. Fax +61 3 9872 4661

4. Email - please phone Head Office for details.

5. Showrooms - Refer 'Contact Us' for locations of our 2 fabulous state of the art showrooms in both Melbourne and Sydney.
They are both strictly by appointment only and our trading hours are 9am to 5pm (AEST), Monday to Friday.

6. Agents - Please contact Head Office for Agent details within each state.

7. Trade Fairs - Refer 'News/Events' for details of the many Trade Fairs we exhibit at annually.

Where can I see your entire Product range and do I need to make an appointment?
Our entire product range is on display in both our Melbourne and Sydney showrooms, which are strictly by appointment only.
Trading hours are 9am to 5pm (AEST), Monday to Friday. Please note that we encourage orders to be placed in the showrooms, however pick-ups are only permitted from the Melbourne showroom. Couriers will deliver all orders to the nominated business delivery address.
Alternatively we also exhibit at various Reed Gift trade fairs annually, refer 'News/Events' for details.

What happens if I want to make changes to my order?
We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been picked and/or packed for delivery. Should you have any changes to your order, please email our customer service at sales@floralinteriors.com.au or contact our Head Office on
+61 3 9872 3400. Please ensure that you have your order number handy.

Can I cancel my order prior to delivery?
All orders are firm binding and non cancellable by the purchaser. In extreme and rare circumstances where an order must be cancelled you are required to give written notification prior to the order being picked and/or packed for delivery.

Am I notified prior to the delivery of Backorders?
We do not notify customers when delivering Backorders within 3-4 months of the initial order being placed. All Invoices containing Backordered items indicate due dates and therefore it is the responsibility of the customer to notify us in writing if they wish to cancel Backorders. In extreme and rare circumstances where a Backorder must be returned, you the customer are required to pay for all freight and restocking costs involved.

Do you charge freight on Backorders?
Yes, all Backorders incur freight charges. Freight is charged on every delivery we send and is calculated on the cubic volume of the order. For example, if you do not receive all your goods in your initial delivery the freight charge would be less than originally estimated.

What are your freight costs?
We charge freight on every delivery because all freight we send is calculated on the cubic volume of the order. We can deliver nationwide and our freight charges are extremely competitive. We do not profit from freight in any way and only ever charge the exact costs to us. If you wish to use your own freight account with our nominated carrier or your own courier please advise when placing your order.

Can you deliver to residential addresses?
We only deliver to Businesses and or addresses where someone is present to receive goods during delivery hours of 9am - 6pm.
However, our nationwide courier can deliver to residential addresses but the following conditions apply: Our courier is unable to provide an exact day and/or estimated time of delivery and they do not phone to discuss special requirements. All residential deliveries will be ' left if no one home' at the sole responsibility of the customer and NO Claims will be accepted for lost, stolen or incorrectly delivered orders to residential addresses.

Can I return "unsuitable" goods once received?
Return of goods is at the discretion of Floral Interiors. Any goods returned as "unsuitable" incur a restocking charge of 20% of the order value. All returns must by be authorised by our Credit Department and returned within (7) days of authorisation.

Can I return items on "sale"?
No credit, refund or exchange are offered on sale items.

How secure are my creditcard details?
All online creditcard transactions use a split-email process, which is extremely secure.